The TeBella Tea Company (TeBella Tea) is committed to your privacy and ensuring that your personal information is protected. This policy explains the types of personal information we collect, why we collect it, how we use, disclose and protect it and how you can update, manage, export and delete your information. By using our website, you are agreeing to be bound by this policy.
PERSONAL DATA COLLECTED BY TEBELLA TEA
TeBella Tea may collect personal data which includes your name, company name, address, phone number, email address, IP address and information regarding what pages are accessed and when. Information TeBella Tea stores with your customer account may include your username, password, payment history and customer support inquiries. Information gathered about you may come from a variety of sources, including:
Online and electronic interactions with tebellatea.com.
In person through interaction with our store or employees at an event/trade show.
Offline interactions with us, including direct marketing campaigns, hard copy registration cards, competition entries and contacts through TeBella Tea consumer services call centers.
Your interaction with online targeted content (such as advertisements) that TeBella Tea, or service providers on our behalf provide to you via third party websites or applications.
Information on your personal data may come from legitimate sources including third party social media (e.g. Facebook, Instagram). Information you allow that third party social media to share to the public may include your name, email address, gender, birthday, city, profile picture, user ID and friends list. You can learn what is public on your profile through the website of the relevant third party social media.
CHILDRENS PERSONAL INFORMATION
TeBella Tea does not knowingly solicit or collect personal data from children. If TeBella Tea discovers that it has accidentally collected personal data from a child (which the age of consent varies by country), it will remove that child’s personal data from its records as soon as is reasonably possible.
WHY TEBELLA TEA COLLECTS PERSONAL DATA AND HOW IT USES IT
We may use your information to:
Complete orders – to process and ship your orders on tebellatea.com and to inform you about the tracking of your order. tebellatea.com is hosted on the Mirijeh eCommerce platform. If you choose a direct payment gateway to complete your purchase, then Mirijeh processes your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Account maintenance – to create and maintain your account with us, including customer loyalty points for purchases.
Customer service – to provide you with customer service, including responses to your inquiries, complaints and feedback about our products. Customer service may be done through email, letters mailed or telephone.
Personalization – TeBella Tea may combine personal data about you collected from one source (e.g. a website) with data collected from another source (e.g. an offline event). This information gives TeBella Tea a more complete view of you as a consumer, which in turn, allows TeBella Tea to serve you better in regards to the following:
Websites – to improve and personalize your experience on TeBella Tea hosted websites, using data such as account login information, technical computer information, and/or previous website usage information;
Products – to improve our products or coming up with new products;
Marketing communications – to provide you with marketing communication where you have opted-in to receiving such communications. This includes information about TeBella Tea, its products and services and promotions. These might be shared via electronic means (e.g. email and online advertising) or by mail.
SHARING OF PERSONAL DATA BY TEBELLA
TeBella Tea may disclose your personal data if it is required to do so by law or if, in TeBella Tea’s good faith judgment, such legal disclosure is reasonably necessary to comply with legal processes or respond to any claims (e.g. financial audit).
Third Party Service Providers – When you pay by credit card, your payment is processed by a third-party payment processor that encrypts your card number under Payment Card Industry Data Security Standard (PCI-DSS).
YOUR INDIVIDUAL RIGHTS
You have the right to access, free of charge, all personal information collected for the purposes of correcting it (if inaccurate), deleting it (opting out) or to reuse your personal information. To access your information, please choose one of the following options:
Your tebellatea.com user name and password
Our ‘Contact Us’ link and fill out the online form on our website
Email us: firstname.lastname@example.org
Mail us your request to:
To OPT-OUT of marketing emails, chose the Unsubscribe option at the bottom of the email.
DATA SECURITY AND RETENTION
TeBella Tea takes seriously the issue of security. Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. We also encrypt your credit card number when we store your order.
TeBella Tea stores your data in a secure operating environment and is only accessible to TeBella Tea employees, agents and contractors on a need-to-know basis. Contracts are in place that requires others to keep your personal information private and secure.
Your personal information for transaction data is stored only as long as is necessary, taking into account also our need to answer questions or resolve problems and comply with legal requirements under applicable laws. This means that we may retain your personal data for a reasonable period after your last interaction with us. When the personal data that we collect is no longer required in this way, we destroy or delete it in a secure manner.
TeBellaTea.com requires a user name and password to safeguard your online account with your personal information. This is to authenticate that you are the owner of the account. If you check out of the shopping cart as a guest, your personal information is also secure.
HOW TO CONTACT US:
Email us: email@example.com
Our ‘Contact Us’ form at tebellatea.com
Updated May 23, 2018